Regional Manager

Operations · New York, New York
Department Operations
Employment Type Full-Time
Minimum Experience Senior Manager/Supervisor

SLT Regional Manager

Reports to: Vice President of Operations

Employment Status: Full-time/Exempt

 

As Regional Manager, you will contribute to the company growth by expertly and efficiently overseeing your studios and leading your studio teams. Our ideal candidate has a passion for the SLT brand, product, and culture. It is crucial that you are interpersonally savvy with a strong business acumen and the ability to creatively problem-solve on the fly. You should be internally, motivated, results-focused, and possess a sense of ownership of your region’s performance. You should be someone who loves to be on the move; you will spend your time in studios throughout the northeast each week.

 

KEY RESPONSIBILITIES

  • 40-45 hours per week in studio, Potential for 1-15 hours each week on calls
  • Provide regular support and feedback for all studio managers and team members in your region
  • Act as a liaison between company-wide brand, marketing, operations initiatives, and your studios
    • Update signage for special events
    • Update community boards
  • Maintains standards for cleanliness, maintenance, safety, security, and operations for each studio
    • Complete weekly studio visits to check and create a checklist for each visit
  • Ensure customer service are up to SLT standards
    • Check all studio inboxes to ensure proper responses
  • Achieve monthly revenue and occupancy goals
    • Send a monthly assessment to Vice President of Operations on why studios are or are not making goals
  • Drive client acquisition, loyalty, and positive experience
  • Identify trends in customer feedback and recommend solutions
  • Work with heads of Training + Development and Operations to optimize studio internal and external schedules
    • Create monthly and quarterly analysis of class times and determine appropriate class schedule
  • Develop and foster strong, strategic relationships with instructor teams and local businesses
  • Ensure studio retail inventory and merchandising standards are met
    • Transfer merchandise to different studios
    • Assist with inventory in the absence of a manager
  • Oversee/attend studio events and marketing related efforts
  • Provide monthly competitive analysis reports and actionable strategies
  • Oversee landlord relationships
  • Oversee studio third-party relationships and reporting
  • Oversee bi-weekly machine maintenance
  • Oversee studio cash management
  • Oversee that all payroll is completed correctly
    • Determine strategy on CSTs schedules and needs
  • Facilitate weekly/bi-weekly calls/meetings with studio managers and necessary departments (T&D or marketing)
  • Oversee supply orders
  • Manage manager PTO requests and coverage needs
  • Oversee all allocations and reservations on ClassPass
  • Onboard all managers on expense platform
  • Inform studio managers with any Mariana Tek updates
  • Take the Weekly Dish approach- report on qualitative findings in your studios
  • Oversee facilities audits and hospitality audits
  • Conduct regular audits of spending
  • Staff trainings
  • Oversee incentives programming + calendar
  • Execute on milestones
  • Oversee hospitality trainings
  • Create needed SOPs, consider emergency protocol SOP
  • Oversee Manager clock-ins + hourly commitment
  • Manage travel via shared calendar
  • Oversee project management + strategy, i.e. SLT/30, hospitality, pricing changes, class times, client surveys, Tread buyout pricing strategy/POV
  • Machine sale management

 

QUALIFICATIONS

  • 2+ years fitness experience
  • Experience with SLT brand preferred
  • Experience with Mariana Tek preferred
  • Self-starter with strong interpersonal and communication skills
  • Proven leadership experience and ability to delegate to and motivate team members
  • Extremely organized and data-savvy with a strong attention to detail
  • Ability to multi-task and think and react quickly
  • Ability to receive and give performance feedback constructively
  • College education preferred

 

WORK REQUIREMENTS

  • Ability to work flexible, non-traditional hours including weekends
  • Extensive travel in SLT markets
  • Maintain company credit card and submit expense reports accurately and timely
  • Must be able to move and/or lift heavy items, up to 50 lbs

     

    Thank You

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    • Location
      New York, New York
    • Department
      Operations
    • Employment Type
      Full-Time
    • Minimum Experience
      Senior Manager/Supervisor